MV WINDOUR (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you contact us, submit an enquiry, or interact with our advertisements and website.
1. Information We Collect
When you submit an enquiry or contact us, we may collect information such as:
- Name
- Phone number and WhatsApp number
- Email address, if provided
- Location or service area
- Details about your requirement or enquiry
- Any other information you voluntarily provide
2. How We Use Your Information
We may use the information you provide to:
- Respond to your enquiries and requests.
- Provide information about our products and services.
- Prepare quotations or discuss your requirements.
- Contact you by phone, WhatsApp, SMS, or email regarding your enquiry.
- Improve our products, services, website, and advertising.
- Maintain records of enquiries and customer communications.
3. Advertising and Meta
We may advertise our products and services through Meta platforms such as Facebook and Instagram. If you submit your information through a Meta lead form or advertisement, the information may be shared with us so that we can respond to your enquiry. We use such information only for legitimate business and customer communication purposes.
4. Sharing of Information
We do not sell or rent your personal information. We may share information with trusted service providers, business partners, or contractors only when reasonably necessary to respond to your enquiry, provide requested services, operate our website, or comply with applicable law.
5. Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss. However, no method of electronic transmission or storage is completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including customer service, business records, legal, accounting, and compliance requirements.
7. Your Choices and Rights
You may contact us to request access to, correction of, or deletion of personal information that you have provided, subject to applicable legal requirements. You may also ask us to stop sending promotional communications.
8. Third-Party Websites and Services
Our website or advertisements may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies separately.
9. Children’s Privacy
Our services are not directed specifically to children. We do not knowingly collect personal information from children for marketing purposes.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:
MV WINDOUR
Call or WhatsApp Us
Ajay Sharma: (+91)-9810043269
We’re available during business hours to answer all your queries.
Visit Our Store
Mothrowala Road, Near Bengali Kothi, Opp. Neelkanth Colony Lane-06, Dehradun, Uttarakhand-248001
Business Hours
Monday – Saturday: 10:00 AM – 7:00 PM
Sunday: Closed